Customer Service
Get information about:
Ordering
Whether you're a new customer placing your first order with 1American
Backyard or a seasoned veteran, we want to make sure that ordering
at 1American Backyard is as enjoyable and easy as possible.
Ordering from 1American Backyard
Our products are separated by product type and manufacturer. As
you browse our products, you can click on the item to view a larger
picture and to add it to your basket. When you've made your selections,
click the "checkout" button in the upper right hand corner
of the webpage. You'll be prompted to sign in, create an account
or order without an account. Creating an account saves your shipping
and billing addresses for your convenience in the future. The next
step is to enter the shipping and billing addresses, then the payment
information. After you submit, your order is sent to 1American Backyard
for fulfillment!
Payment
1American Backyard accepts Visa, Mastercard and Discover cards for
payment. If you pay with a credit card, your card will not be charged
until we ship your order.
1American Backyard also accepts checks and money orders via mail.
If you are paying by check or money order, we must receive it before
we can ship. Click here for our mailing address.
Shipping
Shipping Cost: $9.95 on all orders. 1American Backyard ships via UPS
Ground.
1American Backyard ships to the continental United States only.
At this time we can not ship internationally, to Alaska, Hawaii,
P.O. Boxes, or APO/FPO addresses.
1American Backyard ships orders within a few days of receipt. However,
sometimes a particular item may be on order, and we will hold the
order until it is complete. This is to ensure that we can offer
you the lowest prices and shipping costs. If an item is on an extended
back-order or has been discontinued, 1American Backyard will notify
you.
Returns
You may return items within 30 days of delivery for a full refund,
minus the shipping costs. Returned items must be in unopened, unused
condition (including unbroken shrink-wrap, if applicable). If your
item was damaged in shipment, please contact us soon after delivery.
When returning an item, we ask that you pack the item securely,
enclose a note with your name and order number, and ship it back
to 1American Backyard (address). We will issue you a refund upon
receipt of the item; because of that, we suggest you use a shipping
method that will confirm delivery (i.e., UPS, Fedex, USPS Priority
Mail with Delivery Confirmation). Sorry, but we can not credit you
the costs of return shipping.
Please note that we are unable to exchange items, if you want to
get a different item, we ask you to return the first item, and then
re-order the item that you want.
Privacy & Security
Privacy
The information that you transmit to 1American Backyard will be
kept confidential and will not be sold or given to any third parties,
to the extent as law allows. Please note, however, that you may
receive periodic email offers from 1American Backyard as a prior
customer, but can opt-out of such offers by indicating it on your
customer information page or by clicking the link in the email offer.
Security
Your credit card information is safe with 1American Backyard. 1American
Backyard uses secure server technology (SSL) to encrypt confidential
information during transmission, ensuring that transactions stay
private and protected.
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